In recognition of its commitment to customer experience excellence, Queen Alia International Airport (QAIA) received the title of ‘Best Airport by Size and Region: Middle East’ for airports serving five to 15 million passengers for the fifth time in its history, in addition to the newly introduced title of ‘Most Enjoyable Airport in the Middle East’. The accolades were awarded by Airports Council International World (ACI World) based on the 2022 Airport Service Quality (ASQ) Survey, which is part of the world’s leading airport customer experience measurement and benchmarking program.
“As the operator of QAIA, we have always prided ourselves on having a customer-centric approach in everything we do. Since the Terminal Building’s inauguration 10 years ago, we have been keen to listen carefully to the evolving needs and expectations of our passengers so that we may create a welcoming atmosphere that makes them feel at home, deliver a memorable customer experience and ensure a lasting positive impression of Jordan’s prime gateway to the world. We are privileged that the efforts of the entire airport community have been acknowledged by those who matter most – our passengers – whom we thank once again for choosing us as one of the best airports for customer experience worldwide. Congratulations to our teams, partners and stakeholders on these fantastic wins,” commented Airport International Group CEO, Nicolas Claude.
“Putting the traveler at the center is more important than ever, and it is the way forward. We are proud of the team at QAIA for winning the ‘Best Airport by Size and Region: Middle East’ and ‘Most Enjoyable Airport in the Middle East’ Awards. This shows that the whole airport community has come together to put the passenger first,” stated ACI World Director General, Luis Felipe de Oliveira.
The ACI ASQ initiative is unique as the airport industry’s only global benchmarking program measuring passenger satisfaction while passengers are at the airport. Implemented at close to 400 airports worldwide, the ASQ program delivers an in-depth assessment of the quality of the customer service experience. The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport. This year’s results recognize ASQ Award winners as being the world’s best airports for the quality of their customer experience as selected by their passengers.